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AI by department

AI for operations and administration course

Less paperwork and fewer repetitive tasks in internal processes.

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Operations and administration pile up repetitive tasks: documents that have to be read and keyed into the system, emails to classify, procedures nobody updates and reports prepared by hand. They are perfect tasks for AI, always with human control.

In this course we map your team’s processes, practise with real documents and emails and design simple automations with the tools you already have. Each participant leaves with a redesigned process and an estimate of the time it saves.

For an applied example, see the document data extraction use case.

What you will learn

  • Spot the admin tasks that take the most time and can be automated
  • Process documents and emails with AI help
  • Write and maintain clear procedures
  • Automate simple tasks with tools you already have
  • Stay in control with human review and traceability

Syllabus

7 modules, from the fundamentals to the final project.

  1. Process map

    • Where time is lost in the back office
    • Matrix of automatable tasks

  2. Documents

    • Extracting data from invoices, delivery notes and orders
    • Validations and exceptions

  3. Email and requests

    • Classification and assisted replies
    • Summaries of long threads

  4. Procedures and knowledge

    • Procedures from explanations or recordings
    • Internal manuals and FAQs

  5. Operational reports

    • Activity and incident reports
    • Indicators and alerts

  6. Automation

    • Introduction to Power Automate, Make or n8n
    • Workflows with human approval

  7. Control

    • Review, logging and continuous improvement
    • Sensitive data

Tools you will practise with

  • Microsoft 365 Copilot or ChatGPT
  • Power Automate, Make or n8n
  • Document extraction tools

Hands-on project

You pick a real admin process, document it, measure how much time it takes and design its AI-assisted version with the human review points.

Requirements

  • None.

Other courses

Where it is applied

  • AI predictive maintenance

    Sensor data from your machines warns of wear before a breakdown, so repairs happen during a planned stop rather than in the middle of production.

  • Automating incoming emails and requests

    We use AI to read, classify, summarise and prepare emails, forms or requests before they reach the team.

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Want this course for your team?

We adapt the content, length and format to your company.

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