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AI service

Chatbots and internal assistants

We build chatbots and internal assistants connected to your company's information to answer questions, reduce repetitive queries and help the team find what it needs faster.

  • Assistants connected to documentation, manuals, procedures or knowledge bases.
  • Chatbots for internal help, support, onboarding or frequently asked questions.
  • Answers with context, sources and review points where needed.
Request an AI assessment See use cases

  1. Documentation

    Search manuals, PDFs and internal policies

  2. Internal support

    Quick answers to common questions

  3. Customer service

    First-line assisted replies

  4. Onboarding

    Help for new employees or users

  5. Processes

    Step-by-step guides for internal tasks

What it can do

A useful assistant does more than chat: it knows your context

The difference between a generic chatbot and an internal assistant lies in the information it can access. The goal is not to answer any old way, but to help the team with clear, useful answers grounded in how the company actually works.

  • Answer using your documents

    The assistant can consult manuals, policies, procedures, FAQs or knowledge bases to answer with company information.

  • Work in your existing channels

    It can run on a website, intranet, internal app, Slack, Teams, email or other tools the team already uses.

  • Keep control and security

    We design limits, visible sources and human review so that the assistant is useful without answering beyond what it should.

Use cases

Assistants that solve specific day-to-day questions

The most effective approach is to start with one specific area: internal support, documentation, customer service, training or repetitive processes.

  • Internal knowledge assistant

    Lets people search internal documentation in plain language. Useful when information is spread across folders, PDFs, wikis, emails or different tools.

  • First-contact chatbot

    Answers frequently asked questions, collects basic information and hands over to the team when a query needs human attention.

  • Onboarding and training

    Helps employees, customers or users understand processes, resolve initial questions and find resources.

  • Internal support for teams

    An assistant can answer questions about processes, tools, internal policies, technical documentation or the team's frequently asked questions.

The goal is not to replace the team, but to reduce repetitive searching and make answers more consistent.

Method

A good assistant starts by organising knowledge

Before building the chatbot, we define what it should answer, where it gets its information from and when it should ask for human review.

  1. Choose the use case

    We identify which questions keep coming up, who asks them, what information is needed and what impact automating part of the answer would have.

  2. Connect the information

    We prepare documents, FAQs, manuals or knowledge bases so that the assistant can consult reliable information.

  3. Test and fine-tune

    We review answers, limits, sources, tone and the cases where it should hand over to a person before putting it into use.

Could your company use an internal assistant?

Tell us where questions come up most often: documentation, support, customers, internal processes or training. We will help you decide whether it makes sense to start with an AI chatbot or assistant.

Request an AI assessment